StoreYourBoard 90-Day Guarantee
We at StoreYourBoard.com know you'll love our products! We stand behind them with a 90 Day Money Back Guarantee. If for any reason you're unsatisfied with your purchase, return it and we'll refund the purchase price of the items(s). Return shipping charges and restocking fees may apply.
What is your Return and Exchange Policy?
We want you to be happy with your order! If you're not satisfied with your order, return it within 90 days of your receipt for a refund of the purchase price, minus any fees. To setup your return, contact info@StoreYourBoard.com. Please include your order number and indicate what item(s) you want to return and why. We can provide you with a return shipping label for a flat-rate price (to be deducted from your refund), or you can return the item at your cost.
Once we receive your item/s and we inspect and confirm they meet the Conditions for Return, we'll credit your return to the account (credit card or paypal) you used for purchase.
Conditions for Return:
- Products must be in original, unused and unassembled condition, and in original packaging complete with tags, instructions, and inserts.
- We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
- If your item/s is sent back to us because of an invalid address or because you were not available for receipt of delivery, you will be charged the return shipping fee.
What if my order arrives damaged?
In the unlikely event that your item/s arrives in damaged condition, contact us at info@StoreYourBoard.com. We'll send out a replacement as soon as possible and we apologize in advance for your inconvenience.
Do you charge a restocking fee?
On standard, in stock items we do not charge restocking fees.
When does my order ship?
Orders are shipped as soon as possible in accordance with the item's availability as noted on its product page; some products take longer to process for shipping than others. If you order multiple items, the availability for each of those items may vary, and your items may be processed and shipped separately, and may arrive at different times. For products with "Same Day Shipping" availability, orders placed by 3pm ET will be processed for shipping that day, subject to exceptions.
When will my order arrive?
Your order's arrival date depends on when the item ships ("item availability") and the method of shipping you select at checkout. To inquire about needing items by a deadline or immediately, please email us at firstname.lastname@example.org and we will do everything we can to help meet your requirements.
In calculating estimated order arrival, note that our shipping carriers do not pick up or deliver on Saturday, Sunday, or holidays, so these days are NOT shipping days. We unfortunately cannot guarantee our carriers' performance against unexpected delays, especially during the busy holiday shipping seasons.
Common Items that Delay Shipping
Shipping delays may result from credit card/billing problems, product availability delays, or order changes you make after placing your order. If one of these delays occur, we will contact you to resolve the delay so your order can arrive as soon as possible.
What are my shipping options?
StoreYourBoard.com offers multiple shipping options. The most common and cost-effective option is Standard Shipping. The cost of Standard Shipping is determined by total purchase price, as shown in the table below. When you choose Standard Shipping, your order will be shipped with UPS, USPS, or FedEx.
|Order Amount||Shipping Costs|
|up to $10.00||$2.99|
Can I choose Expedited Shipping?
Yes, we offer expedited UPS services at checkout: UPS Ground, UPS Next Day Air, UPS 2nd Day Air, and UPS 3-Day Select. If you select expedited UPS shipping, we reserve the right to apply additional oversized shipping fees due to dimensional weight restrictions and carrier surcharges, and to ship via another carrier/method if we can deliver your order in the same timeframe.
Do you ship Internationally?
We have a curated collection of items we ship internationally, available on our international store at world.storeyourboard.com.
Do you ship to PO Boxes?
Some items can ship to PO Boxes but those orders require pre-approval; email info@StoreYourBoard.com with your requested order.
Do you ship APO/FPO?
We do ship APO / FPO for custom orders, but not all items are available. To setup an APO / FPO shipment, send an email to info@StoreYourBoard.com and include: Shipping Address, Items to order, and quantities. We will reply and confirm whether we can fulfill the order.